Automated QA Scoring for ViciDial

Your QA team reviews 2% of calls. ScoreLine reviews all of them.

ScoreLine scores every call in a ViciDial call center automatically. It flags compliance problems, tracks how agents trend over time, and keeps transcripts searchable, running alongside the dialer you already have.

$10 per seat per month, 20 seat minimum.

What ScoreLine Does

Every Call Scored

Scoring runs across the whole call log rather than the handful a reviewer can listen to by hand.

Compliance Flags

Calls that break your own rules are flagged, so problems surface without someone hunting for them.

Agent Trends

Scores build up per agent over time, which shows whether coaching is actually changing anything.

Searchable Transcripts

Every scored call keeps a transcript, so finding what was said is a text search.

How It Works

Step 1

Connect to your ViciDial

ScoreLine reads from the ViciDial installation you already run. There is no platform migration.

Step 2

Calls are transcribed and scored

Recordings are transcribed, then scored against the criteria your QA team already uses.

Step 3

Review flags and trends

Work from flagged calls and agent trends instead of picking recordings at random.

ScoreLine Pricing

$10 per seat per month

ScoreLine Questions

Do we have to move off ViciDial?

No. ScoreLine runs alongside the ViciDial installation you already have. There is no migration to a different dialer or platform.

What does it actually score?

Scoring works from the call transcript. What counts as a good or bad call differs between call centers, so the scoring criteria are set up to match how your QA team already grades calls.

Is there a minimum?

Yes. ScoreLine is priced per seat per month with a 20 seat minimum, so it suits established call center teams rather than a handful of agents.

Does ScoreLine work with FreePBX?

ScoreLine is built for ViciDial. If you are running FreePBX, our other FreePBX plugins may fit better, and we can build custom FreePBX modules where they do not.

Can you set it up for us?

Yes. Setup and scoring configuration is quoted separately, and we also do wider VoIP development work when a requirement goes past reporting.

Questions About ScoreLine?

Tell us how many agents you run and how your QA team grades calls today, and we will tell you what ScoreLine would change.

Automated QA scoring for ViciDial